![]() If the device doesn't work on the other PC, you might need to replace it. e) Click on Next and follow the onscreen instructions to troubleshoot the issue. c) Click on View all option on the left side of the Windows. If the device doesn't appear to work at all (no lights appear on the device when it’s plugged in, or the cursor doesn't move or doesn't appear on the screen), connect the device to another PC and make sure the device works on that PC. a) Press Windows and X key together and select Control Panel. If your mouse isn’t appearing in the Device Manager at all, it might not be connected to the computer. Right-click on the name of your wireless mouse and click on update driver. If your wireless device uses a Bluetooth connection, also see Fix Bluetooth problems in Windows for possible solutions. Open the Mice and other pointing devices category. ![]() ![]() Now, scroll down and open Additional mouse settings. The wireless connection should be reestablished. Navigate to the Mouse settings on the right pane and open it. There might also be a Reset button on the USB receiver for your device.įor USB wireless devices, this might be as simple as unplugging the USB wireless receiver, waiting for about 10 seconds, and then plugging the USB wireless receiver back into the USB port. Resetting the device will disconnect and then reconnect the wireless connection. Look on the bottom of the wireless device for a Reset button. Make sure there’s no dirt blocking keys or sensors. Make sure that the cables on your device aren't damaged in any way.Ĭheck any battery-powered devices to see if they are fully charged or have fresh batteries. ![]() If it’s still not working, try removing the USB hub and plugging the device directly into a USB port on the PC. If you use a USB hub between the device and the PC, make sure the hub has power. Try using a different USB port on your PC. Unplug USB cables and wait for a little while for the device driver to be unloaded by Windows, and then plug the device back in. Having trouble with a device? Make sure everything is connected properly, the device has power, and that it’s set up correctly. NOTE: If there is more than one 'USB Root Hub device' listed, Then you will have to repeat this steps for each one of them. Uncheck the 'Allow the computer to turn off this device to save power' option. ![]() Note: For issues with touchpads, see Fix touchpad problems in Windows. Double-click on the 'USB Root Hub device'. ![]()
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